Using coupons as leverage for customers to open and view your emails is what a lot companies are engaging in.
Making it known in your subject header that the recipient can receive 20% off their purchase will give them an incentive to open your email. Over two-thirds of American households use coupons and this has grown 46% in the past three years, according to Experian.
There is a big difference in open rates for emails that have coupons and emails that do not. According to Experian open rates of about 24% to 25% for coupon emails dropped to only 16% to 18% for non-coupon emails.
“Understanding the purchase drivers and triggers along with the channel preferences of unique customers is an essential element in building loyalty and engagement. Today’s consumers are multi-channel and marketers that acknowledge this will see greater return on their marketing spend,” said Matt Seeley, president of Experian Marketing Services’ Platforms division.


